Refund Policy

When you are eligible

You are eligible for a refund when:

• A return is approved under our Return Policy and the item passes quality inspection.
• You cancel a prepaid order before it is dispatched.
• We cancel your order because an item is out of stock or cannot be delivered to your PIN code.
• You received a damaged, defective or wrong item and a replacement is not available.

Order cancellations

You can cancel your order free of charge any time before it is dispatched by contacting us on WhatsApp or phone with your order number. Prepaid cancellations receive a full refund. Once an order has been dispatched it cannot be cancelled, but you may return it after delivery under our Return Policy.

Refund amount

Approved refunds cover the price paid for the returned item.

• Original shipping charges are non-refundable, unless the item was damaged, defective or incorrect.
• For change-of-mind returns, return shipping is paid by the customer, or a reverse-pickup fee may be deducted where we arrange the pickup.
• If you received a damaged, defective or wrong item, you get a full refund including shipping.

How you receive your refund

Refunds are made to the original payment method wherever possible:

• UPI payments are refunded to the same UPI ID.
• Bank transfers are refunded to the same bank account.
• Cash on Delivery orders are refunded by UPI or bank transfer to an account you share with us.
• If you prefer, you can choose store credit instead, valid for 6 months on your next order.

Refund timeline

Once your returned item reaches us, we inspect it within 2 business days and let you know whether the refund is approved. Approved refunds are initiated within 5–7 business days. Depending on your bank, it may take a few more days for the amount to appear in your account.

Non-refundable situations

Refunds are not available for items that are used, washed, altered or damaged after delivery; items returned without original tags and packaging; items marked final sale; or returns requested after the return window has closed.

Wholesale orders

Wholesale orders are not refundable for change of mind. If a wholesale order contains manufacturing defects or short supply reported within 48 hours of delivery, we will replace the affected pieces, issue a credit note, or refund the value of those pieces, at our discretion, after verification.

Need help?

If your refund is delayed or you have a question, contact our customer care team on WhatsApp or through the Contact page with your order number. We're available Monday to Saturday, 10 am to 6 pm IST.